Privacy Policy

Last Updated: September 11, 2026

At Trendvia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or purchase from our online store.

1. Information We Collect

When you place an order with Trendvia, we may collect the following information:

• Full name

• Phone number

• Email address, if provided

• Shipping and delivery address

• Billing information, where applicable

• Order details and purchase history

• Information you provide when contacting our customer support

• Technical information such as IP address, browser type, and device information when you visit our website

We collect only the information reasonably necessary to process and deliver your order and provide customer support.

2. Payment Information

Cash on Delivery (COD)

Trendvia offers Cash on Delivery (COD) as a payment option.

For COD orders, payment is collected from you when your order is delivered. Trendvia does not require or collect your credit card, debit card, or online banking details for Cash on Delivery orders.

We may record information related to your order, such as the order amount, payment status, and delivery information, so that we can process and complete your order.

If additional payment methods are offered in the future, the relevant payment provider may process your payment information according to its own privacy policy.

3. How We Use Your Information

We may use your personal information to:

• Process and confirm your orders

• Deliver your purchases

• Contact you regarding your order

• Confirm Cash on Delivery orders

• Provide customer service and support

• Process returns, exchanges, and refunds

• Prevent fraud and unauthorized transactions

• Improve our products, services, and website

• Send promotional communications where permitted and where you have agreed to receive them

• Comply with applicable legal requirements

4. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers who help us operate Trendvia, including:

• Delivery and courier companies

• Shopify and service providers supporting our online store

• Website, hosting, analytics, and technology providers

• Customer support and communication services

• Government authorities or law enforcement when required by law

For example, when you place a COD order, we may provide your name, phone number, delivery address, and order details to the courier or delivery service so that your order can be delivered.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, and improve your shopping experience.

Shopify provides privacy tools and settings for merchants, but each store owner is responsible for ensuring that their privacy practices accurately reflect how their store operates.

7. Third-Party Services

Trendvia operates on Shopify. Shopify and other third-party services may process certain information as necessary to provide their services.

These third parties may have their own privacy policies governing how they handle personal information.

8. Data Retention

We retain customer and order information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.

9. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including requesting access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the contact details provided on our website.

10. Children's Privacy

Trendvia does not knowingly collect personal information from children where prohibited by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact Trendvia through our website's Contact Us page.

Trendvia
Online Store